Does your company face these problems?
High agent workload: Are your Agents overwhelmed with multiple tasks simultaneously—customer information retrieval, product detail lookup, call notes, follow-ups, etc., .
Reduced customer satisfaction: Is the pressure for call closure targets compromising the quality of your customer interactions?
Manual tasks: Are you still scheduling follow-ups, sending reminders, and call auditing manually?
Lack of personalization: Are high call volumes making it challenging to offer personalized responses and affecting customer engagement?
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Our Solutions
With Ravvio, agents can focus on what truly matters—building personal connections and closing more sales—while we handle the rest.
Call Analytics
Gain valuable insights and make data-driven decisions with our real-time analytics and reporting capabilities.
CRM and Dialer Integration
Integrate seamlessly with popular CRM and Dialer platforms to access customer information and deliver personalized experiences.
Powered by AI
Offers real-time recommendations during calls, such as suggested responses or product information, based on AI-driven analysis of customer queries and interaction history, intuitive format.
Agent Performance Tools
Automatically creates and sends follow-up emails, SMS, or WhatsApp messages, ensuring timely responses to customer inquiries.
Tailored for Call Centers
Our software is built with insights from call center professionals, ensuring it meets the unique demands of the industry.
Comprehensive Dashboard
Task Management
Quality Assurance
Call auditing and analysis
Lead propensity scoring
Omni channel communcation