Every call, graded.
Every risk, caught.
Automatically.
Call Quality Assurance transcribes and scores every customer call against your own rubric, tracks each lead's journey across multiple touchpoints, and flags compliance breaches with the exact transcript line as evidence — turning quality assurance from a sampling exercise into full coverage.
- 100%
- Call coverage
- Word-for-word
- Compliance proof
- 0%
- Sampling bias
[ 01 / The problem ]
Manual QA can't keep up
with how fast your team talks.
Most sales and support organizations audit a tiny fraction of their calls — usually under 5% — because human reviewers can only listen to so much audio in a day. Coaching stays reactive, and compliance breaches surface weeks late, if at all.
In regulated, high-consideration sales — admissions, insurance, lending, healthcare — one unauthorized promise can become a compliance incident, a refund dispute, or reputational damage.
of calls ever reviewed
- Random 1-in-50 call spot checks
- Coaching feedback arrives weeks late
- Subjective, inconsistent evaluator bias
- Zero visibility across multi-call journeys
total coverage, zero sampling
- Every single call transcribed and scored
- Instant compliance alerts with exact quotes
- One standardized, weighted rubric engine
- Fact ledger & journey score across every touchpoint
[ 02 / How it works ]
One AI layer, every conversation, no sampling.
Call Quality Assurance ingests call recordings, transcribes them, and runs every single call through a weighted rubric built around how your team is supposed to sell or support. Nothing is sampled. Nothing is skipped.
01
Capture
Call recordings come in via direct upload (MP3/WAV/M4A) or stream in from your existing telephony and CRM stack.
02
Transcribe & structure
Every call is transcribed and broken into the moments that matter: introduction, needs discovery, product explanation, objection handling, closing.
03
Score against your rubric
Each call is graded parameter-by-parameter against a configurable, weighted rubric — your categories, your weights, your pass bar. Not a generic sentiment score.
04
Track the whole journey
Every call for the same lead is linked into a single Journey, with a running fact ledger and a Journey Score that reflects lead progress — separate from any single call.
05
Catch breaches, with proof
A dedicated compliance layer checks every call for misleading claims, mis-selling, and unauthorized promises — and shows the exact transcript line, not just a flag.
06
Route the coaching
Every failing parameter is ranked by fail rate across the team, so team leads know exactly what to coach first — instead of guessing from anecdotes.
[ 03 / Feature grid ]
What you get on
every single call.
Lead progress, not just one call
Journey Score
Every call a lead has ever had is linked into one Journey — needs identified, objections handled, information delivered — as a single score. No one re-listens to three calls to know where a deal stands.
Every agent, every call
Call Quality Score
A separate per-call score measures how well the agent handled that specific conversation — introduction, probing, product, closing, soft skills — never confused with how far along a lead happens to be.
Word-for-word transcript proof
Compliance Verdict, with the receipt
When a call trips a rule, Call Quality Assurance shows the exact sentence the agent said, mapped to the specific policy it violates — so compliance teams act on evidence, not suspicion.
What was actually said, extracted
Fact Ledger
Every commitment, need, and detail — program duration, pricing, eligibility, promised outcomes — is pulled out, timestamped, and linked back to the exact call. A searchable record of what your team told every customer.
Built around how you grade
Weighted Rubric Engine
Introduction, Probing, Product, Closing, Soft Skills — each with its own parameters and point weights, with per-parameter N/A logic so scores reconcile transparently from parameter to section to overall.
Ranked for you
Coaching Backlog
Every rubric parameter ranked by fail rate across the whole team — so “Objection Handling is failing on 74% of calls” is a number on a dashboard, not a hunch.
[ 04 / The moat ]
Not another call-scoring wrapper.
A lot of “AI QA” tools score a call in isolation and stop there. Call Quality Assurance is built around three things that are genuinely hard to bolt on after the fact.
Journey-level modeling, not call-level
Real sales and support relationships span multiple calls. Call Quality Assurance links calls into journeys, carries a fact ledger forward between them, and separates “how is this lead progressing” from “how did this agent perform” — a distinction most QA tools don't even attempt.
Evidence-grounded compliance, not a keyword filter
Every compliance verdict traces back to the literal transcript line and the specific policy it breaches — which is what makes the output usable by legal and compliance teams, not just team leads.
A configurable rubric engine, not a fixed template
The scoring model reflects your sales process and weights, with per-parameter applicability logic — so it redeploys into a completely different vertical (BFSI, insurance, real estate, healthcare) without a rebuild, not just a relabel.
[ 05 / Proof it works ]
See it on a real call, not a mockup.
An actual scoring breakdown Call Quality Assurance produced from a call recording — the same fact ledger, rubric, and compliance check that runs on every call in production.
Lead journey
Ravvio Academy — Admissions Journey #114
Agent: Admissions Counselor A.
Call 3 of 3 · 34m 12s · MP3 upload
Journey score
Lead progress across all calls — not agent performance
Call quality
This call only — weighted rubric
Every fact is timestamped and linked back to the exact call — a searchable record of what your team told every customer.
Stop sampling.
Start knowing what
happened on every
call.
Book a demoAlready trusted across BFSI and enterprise support teams.