Terms of Service

Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Acceptable Use

You agree not to use the Service to: distribute harmful, misleading, or illegal content; impersonate another person or entity; attempt to gain unauthorized access to other accounts or systems; overload or disrupt the Service through automated means; or violate any applicable laws or regulations.

Your Content & Data

You retain ownership of all content and data you provide to the Service (knowledge base documents, chatbot configurations, branding assets, etc.). By uploading content, you grant Ravvio a limited license to use it solely for the purpose of providing and improving the Service for your account.

Third-Party Integrations

When you connect third-party services (such as Google Calendar), you authorize Ravvio to access and interact with those services on your behalf as described in our Privacy Policy. You are responsible for ensuring your use of third-party integrations complies with their respective terms of service.

Data Processing

We process data you provide (including visitor conversations, lead information, and calendar data) solely to operate and improve the Service. Our full data practices are described in our Privacy Policy, which forms part of these Terms.

Security

We use industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews to protect your data. OAuth tokens for third-party integrations are stored encrypted and are never exposed in logs or to other users.

Data Deletion

You can disconnect integrations, delete your chatbot data, or request full account deletion at any time. Upon account termination, we will delete your data within 30 days, except where retention is required by law.

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice.

Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated responses may not always be accurate or complete.

Liability Cap

To the maximum extent permitted by law, Ravvio and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Ravvio from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you violate these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Service ceases immediately, though provisions that by their nature should survive (such as limitation of liability and indemnification) will remain in effect.